Questions and Answers
1. Are the products suitable for both dogs and cats?
Yes, all our products are formulated to be safe and suitable for both dogs and cats, ensuring maximum dermocompatibility and respect for their skin and coat.
2. When will I receive my product?
Orders are typically processed and shipped within 2-3 business days. Delivery times vary based on your location but generally range between 3 and 5 business days.
3. Do I need to register to make a purchase?
No, registration is not required to make a purchase. However, creating an account allows you to easily track your orders and receive exclusive offers.
4. What payment methods are available?
We accept major payment methods, including credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers.
5. What are the shipping costs?
Shipping costs are calculated based on the package weight and destination. We offer free shipping for orders exceeding a certain threshold, which will be displayed at checkout.
6. Why is the puppy line also suitable for adult pets with sensitive skin?
The puppy line is formulated with ultra-gentle and dermocompatible ingredients, making it suitable for adult pets with particularly sensitive or reactive skin.
7. What is the difference between the "Lei" line and the "Lui" line?
The "Lei" (Her) and "Lui" (Him) lines mainly differ in their fragrances, designed to match common olfactory preferences of owners and the natural scent of the pet’s coat. Both lines offer the same quality and care for the skin and fur.
8. At what age can I switch my puppy to the adult line?
You can start using the adult line when your puppy is 12 months old, as their skin and coat needs become more stable at that age.
9. At what age can I use the scented water?
The scented water is safe to use from 3 months of age. It is formulated to be gentle and non-irritating, perfect for a touch of freshness.
10. What can I do if I have a problem with my order?
If you encounter any issues with your order, please contact our customer service team via email or phone. We will be happy to assist you in resolving the issue as quickly as possible.